Ameren Illinois - Power Outage Damage Claims
Address
PO Box 4605
Brentwood Services Administrators, Inc.
Chesterfield, MO 63006
(800) 755-5000
www.ameren.com/-/media/illinois-site/files/outagecenter/amerenillinoisiccclaimform.ashx
Description:
To submit a claim for actual damages, including food spoilage, due to a power interruption, outage, surge, or other fluctuation, complete a Claim Form (link on this page) and mail the Claim Form and supporting documentation to:
Brentwood Services Administrators, Inc.
PO Box 4605
Chesterfield, MO 63006-4605
Claim Assessment and Processing
1. Ameren Illinois will send the customer written confirmation that it received the customer!s Claim Form shortly after receiving a claim.
2. Ameren Illinois will determine whether the claim arises from a qualifying interruption, outage, surge, or other fluctuation. Ameren Illinois will determine whether it believes any of the statutory exemptions apply.
If none of the exemptions applies, the claim will be processed.
If one or more of the exemptions apply, then Ameren Illinois may deny the claim or request a waiver from the Illinois Commerce Commission (ICC). Ameren Illinois will inform the customer of the waiver request, and that the processing of the claim will be stayed until the ICC makes a decision.
1. If the ICC grants Ameren Illinois! waiver request, then Ameren Illinois will inform the customer that it is not liable for the customer!s claim.
2. If the ICC denies Ameren Illinois! request and the decision is not appealed, then Ameren Illinois will process the customer!s claim and provide additional notice to customers who may have been affected by the qualifying event.
3. Ameren Illinois will communicate its proposed resolution of the claim to the customer. Typical claims are resolved within 90 days (excluding any time that claims were held pending an ICC or court decision) after Ameren Illinois has received a completed Claim Form with the required proof of damage.
Customers with questions about Section 16-125 (e) and (f) or Ameren Illinois! claim process may call 1.800.755.5000. If you have questions about your particular claim, you may call the Ameren Illinois claims administrator, Brentwood Services Administrators, Inc., at 1.800.781.2075.
Is Shelter?
No
Related Resource
Date of Official Change:
July 17, 2024
Address Listings
Mailing (Primary)
PO Box 4605
Brentwood Services Administrators, Inc.
Chesterfield, MO 63006
Phone Numbers
Main Line
(800) 755-5000
Legal Status:
Profit
Services
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Geography Served
- Illinois
- Adams County
- Alexander County
- Bond County
- Boone County
- Brown County
- Bureau County
- Calhoun County
- Carroll County
- Cass County
- Champaign County
- Christian County
- Clark County
- Clay County
- Clinton County
- Coles County
- Cook County
- Crawford County
- Cumberland County
- Dekalb County
- Dewitt County
- Douglas County
- Dupage County
- Edgar County
- Edwards County
- Effingham County
- Fayette County
- Ford County
- Franklin County
- Fulton County
- Gallatin County
- Greene County
- Grundy County
- Hamilton County
- Hancock County
- Hardin County
- Henderson County
- Henry County
- Iroquois County
- Jackson County
- Jasper County
- Jefferson County
- Jersey County
- Jo Daviess County
- Johnson County
- Kane County
- Kankakee County
- Aroma Park
- Bonfield
- Bourbonnais
- Bradley
- Buckingham
- Essex
- Grant Park
- Herscher
- Hopkins Park
- Kankakee
- Manteno
- Momence
- Reddick
- Saint Anne
- Union Hill
- Kendall County
- Knox County
- Lake County
- La Salle County
- Lawrence County
- Lee County
- Livingston County
- Logan County
- Macon County
- Macoupin County
- Madison County
- Marion County
- Marshall County
- Mason County
- Massac County
- Mcdonough County
- Mchenry County
- Mclean County
- Menard County
- Mercer County
- Monroe County
- Montgomery County
- Morgan County
- Moultrie County
- Ogle County
- Peoria County
- Perry County
- Piatt County
- Pike County
- Pope County
- Pulaski County
- Putnam County
- Randolph County
- Richland County
- Rock Island County
- Saint Clair County
- Saline County
- Sangamon County
- Schuyler County
- Scott County
- Shelby County
- Stark County
- Stephenson County
- Tazewell County
- East Peoria
- Union County
- Vermilion County
- Wabash County
- Warren County
- Washington County
- Wayne County
- White County
- Whiteside County
- Will County
- Beecher
- Bolingbrook
- Braidwood
- Channahon
- Crest Hill
- Crete
- Elwood
- Frankfort
- Homer Glen
- Joliet
- Lockport
- Manhattan
- Mokena
- Monee
- Naperville
- New Lenox
- Peotone
- Plainfield
- Romeoville
- Shorewood
- Wilmington
- Williamson County
- Winnebago County
- Woodford County
- Adams County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Secondary Services
Geography Served
- Illinois
- Adams County
- Alexander County
- Bond County
- Boone County
- Brown County
- Bureau County
- Calhoun County
- Carroll County
- Cass County
- Champaign County
- Christian County
- Clark County
- Clay County
- Clinton County
- Coles County
- Cook County
- Crawford County
- Cumberland County
- Dekalb County
- Dewitt County
- Douglas County
- Dupage County
- Edgar County
- Edwards County
- Effingham County
- Fayette County
- Ford County
- Franklin County
- Fulton County
- Gallatin County
- Greene County
- Grundy County
- Hamilton County
- Hancock County
- Hardin County
- Henderson County
- Henry County
- Iroquois County
- Jackson County
- Jasper County
- Jefferson County
- Jersey County
- Jo Daviess County
- Johnson County
- Kane County
- Kankakee County
- Aroma Park
- Bonfield
- Bourbonnais
- Bradley
- Buckingham
- Essex
- Grant Park
- Herscher
- Hopkins Park
- Kankakee
- Manteno
- Momence
- Reddick
- Saint Anne
- Union Hill
- Kendall County
- Knox County
- Lake County
- La Salle County
- Lawrence County
- Lee County
- Livingston County
- Logan County
- Macon County
- Macoupin County
- Madison County
- Marion County
- Marshall County
- Mason County
- Massac County
- Mcdonough County
- Mchenry County
- Mclean County
- Menard County
- Mercer County
- Monroe County
- Montgomery County
- Morgan County
- Moultrie County
- Ogle County
- Peoria County
- Perry County
- Piatt County
- Pike County
- Pope County
- Pulaski County
- Putnam County
- Randolph County
- Richland County
- Rock Island County
- Saint Clair County
- Saline County
- Sangamon County
- Schuyler County
- Scott County
- Shelby County
- Stark County
- Stephenson County
- Tazewell County
- East Peoria
- Union County
- Vermilion County
- Wabash County
- Warren County
- Washington County
- Wayne County
- White County
- Whiteside County
- Will County
- Beecher
- Bolingbrook
- Braidwood
- Channahon
- Crest Hill
- Crete
- Elwood
- Frankfort
- Homer Glen
- Joliet
- Lockport
- Manhattan
- Mokena
- Monee
- Naperville
- New Lenox
- Peotone
- Plainfield
- Romeoville
- Shorewood
- Wilmington
- Williamson County
- Winnebago County
- Woodford County
- Adams County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
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