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The Service Tree lists all services in "branched" groups, starting with the very general and moving to the very specific. Click on the name of any group name to see the sub-groups available within it. Click on a service code to see its details and the providers who offer that service.

Cryptocurrency Complaints

Taxonomy Code: DD-1500.2160

Programs that accept and, where possible, attempt to resolve cryptocurrency complaints regarding digital currency platforms, mobile/digital wallets, and crypto-asset related credit or prepaid debit cards. Included are complaints regarding a platform’s customer service, account identity verification and access issues, frozen funds/assets, platform bankruptcies and outages, hidden costs or fees, issues withdrawing funds in U.S. dollars, and issues transferring assets between platforms. Unlike traditional currencies such as U.S. dollars held in Federal Deposit Insurance Corporation (FDIC) insured banks, cryptocurrency is not backed by a government and there is limited legal recourse when a loss of cryptocurrency funds occurs.

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