Heart of Illinois 2-1-1 Partners
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© 2021 AMT and HOIUW
The Service Tree lists all services in "branched" groups, starting with the very general and moving to the very specific. Click on the name of any group name to see the sub-groups available within it. Click on a service code to see its details and the providers who offer that service.
Legal Services
Programs that provide assistance for people who are having difficulty understanding and/or obtaining grants, payments, services or other benefits for which they are eligible. The programs may help people understand the eligibility criteria for benefits, the benefits provided by the program, the payment process and the rights of beneficiaries; provide consultation and advice; help them complete benefits application forms; negotiate on their behalf with benefits administration staff; and/or represent them in administrative processes or judicial litigation. Included are benefits counseling organizations that offer a range of advocacy services and legal aid programs that offer more formalized legal assistance.
Programs that provide assistance for people who have cases involving violations of federal and state statutes governing sales and credit practices involving consumer goods, in situations where appeals to consumer complaints organizations have not resolved the issue. Consumer law cases involve deceptive or unconscionable advertising and sales practices, product quality, credit financing and reporting, debt collection, leases, and other aspects of consumer transactions.
Programs that provide assistance for people who believe that they have been treated unfairly or denied normal privileges based on their age, gender, race or ethnic origin, nationality, religion, disability, sexual orientation or marital status.
Programs that provide information and guidance for individuals who need assistance in the area of law which relates to the rights and needs of older adults, especially in the areas of age discrimination, consumer fraud, estate planning and management, living trusts, trust administration, probate, property law, retirement planning, pension benefits, Social Security benefits, Medicaid and Medicare, disability planning, long-term care alternatives, health care decisions, elder abuse, guardianships and conservatorships.
Programs that offer a review of options and assistance to people who want to provide for the administration and/or protection of their assets during their lifetime, develop a plan for managing their finances in the event of a disabling illness, prepare binding instructions for the health care they wish to receive or avoid should they become terminally ill, make arrangements for the disposition of their assets with a minimum amount of taxation upon their death and provide for the administration of their estate should their spouse or other beneficiaries be incapable of managing their affairs. Estate planning provides an opportunity for individuals to make their wishes known and to name the person(s) who will be responsible for carrying out those directives. Tools available during the estate planning process include a Last Will and Testament, durable power of attorney for health care, durable financial power of attorney and a directive to physicians such as a living will, natural death directive or other state-recognized document. A revocable living trust may also be appropriate in some circumstances.
Programs that provide legal assistance for people with a history of incarceration who need advice related to their status as ex-offenders (also known as returning or returned citizens).
Programs that provide assistance for people who are involved in disputes or legal actions which affect their domestic relationships.
Programs that provide legal counseling and/or representation for low-income individuals who need assistance in routine legal matters, usually in the area of bankruptcy, housing, public benefits, family law, elder law or immigration/naturalization.
Programs that provide information about U.S. military regulations and practices as well as legal assistance for service members, veterans, potential recruits, and their families with the objective of supporting their ability to exercise their rights and make appropriate decisions regarding military service. Issues may include conscientious objection registration, military discharge options, AWOL (Absent WithOut Leave) and UA (Unauthorized Absence) policies and regulations, homosexual conduct regulations, military misconduct discharge regulations, service-connected injuries, post-traumatic stress disorder, sexual and other forms of harassment, abuses of command, broken enlistment promises and other legal matters concerning their relationship with the military. The program may also help young people who signed up for the military through delayed entry programs in their high schools and have changed their minds about entering the military.
Immigration/Naturalization Adjudication Offices
Organizations that administer the immigration and naturalization laws which relate to the admission of aliens, adjustment of status to lawful permanent residence, extension or change of nonimmigrant status, removal of aliens and naturalization of non-citizens; which provide information and guidance for people who want to permission to enter the United States; and/or which help interested parties become naturalized U.S. citizens.
Immigration/Naturalization Legal Services
Programs that provide legal assistance for immigrants, nonimmigrant visa applicants, asylum seekers and lawful permanent residents who are seeking naturalization. Services are generally provided by nonprofit immigration law offices and may involve information and consultation about benefits under immigration law including procedures for obtaining student, visitor and employment-based visas; family immigration; asylee status; lawful permanent residence status; or citizenship.
Programs that provide legal assistance for people who want to establish employment practices for their organization that will minimize or eliminate problems in the employment area or who need to resolve a dispute or initiate or respond to litigation which relates to their role as employers or employees, their rights and obligations. Labor and employment law deals with a variety of issues including ADA compliance, wage and hour compliance, workplace health and safety, interview and hiring practices, employee contracts, employee benefits, maternity/paternity leaves, medical leaves, supervision and discipline, workplace privacy, workplace violence, sexual harassment, wrongful termination, and worker's compensation cases as well as protection from a range of employer-committed crimes including wage theft, deliberate worker misclassification, evasion of unemployment and workers' compensation laws, labor trafficking, defamation including false statements by an employer during or after the firing process, violation of state laws related to whistleblower protections or other relevant statutes.
Programs that provide assistance for employer and employee groups who are in the process of negotiating, fixing, maintaining, changing or arranging the terms, tenure, hours, wages, fringe benefits or conditions of employment. Included are programs that protect the employee's right to organize, oversee the union election process, and settle disputes between labor and management groups as well as those that provide technical assistance for labor and management groups to help them develop and maintain effective working relationships and avoid controversies before they arise.
Programs that provide assistance, information and support for tenants and/or landlords who are involved in rental housing disputes; or which administer state laws or local ordinances which govern rent control and other aspects of tenant/landlord relations.
Programs that maintain lists of private attorneys and link people who need legal assistance with lawyers who specialize in the required area of law.
Long Term Care Ombudsman Programs
Programs that investigate and attempt to resolve complaints made by or on behalf of residents of nursing facilities, residential care homes, assisted living facilities and other supervised living facilities for older adults. The program also promotes policies and practices that improve the quality of life, health, safety, welfare and rights of residents; monitors laws, regulations and policies that affect those who live in long-term care facilities; provides the public with information about long-term care options; and promotes the development of consumer organizations concerned about long-term care. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long term care system.
Medicaid Managed Care Ombudsman Programs
Programs that help to solve problems to ensure that members enrolled in a Medicaid Managed Care program receive all medically necessary covered services for which their plans are contractually responsible. The office of the Ombudsman serves as an objective resource to resolve issues between Medicaid managed care members and managed care health plans, helps members understand their rights regarding services, care and access to managed care, connects members with local resources that can help them including patient rights services, assists members with urgent enrollment and disenrollment problems, and educates members on how to effectively navigate through the Medicaid managed care system.
Public officials who are authorized by the state to administer oaths and affirmations, take affidavits and depositions, attest to the authenticity of signatures and take acknowledgment of and certify deeds and other conveyances.
Programs that provide information, education, advocacy and/or other forms of legal assistance which relate to the rights of people who are patients in a health or mental health care facility, who are residents of convalescent or other long or short-term care facilities including adult residential care homes, or who are incapacitated and are being cared for at home by family members. Services may also be available to significant others of these individuals.
Programs that provide assistance for people who are involved in proceedings that deal with the establishment of decedents' wills, the settlement of decedents' estates or the appointment of a guardian or conservator for adults or children who are unable to manage their own affairs.
Programs that provide assistance for people who need to obtain legal protection to prevent harassment, stalking or violence in situations involving child abuse, domestic abuse, elder abuse, abduction, sexual assault, stalking or other forms of harassment or the threat of workplace violence. Depending on the situation, a person may have more than one type of order. Restraining and personal protection order laws vary from one jurisdiction to another but all establish who can file for an order, what protection or relief a person can get from such an order and how the order will be enforced. The court will order the adverse party to refrain from certain actions and/or require compliance with certain provisions. Failure to comply is a violation of the order which can result in the arrest and prosecution of the offender. Violations in some jurisdictions may also constitute criminal or civil contempt of court.
Programs that assist families in their interactions with the school system which may include help with school registration, enrollment of children in special programs, intervention on behalf of students facing disciplinary action or expulsion and other activities which facilitate communication between families and school staff.
Traffic/Parking Violation Assistance
Programs that provide information and assistance for people who have violated one of the provisions of state motor vehicle codes or local parking or traffic ordinances and have questions about payments, their rights and their alternatives.
Heart of Illinois 2-1-1 Partners
Connect With Us!
© 2021 AMT and HOIUW