Heart of Illinois 2-1-1 Partners
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© 2021 AMT and HOIUW
The Service Tree lists all services in "branched" groups, starting with the very general and moving to the very specific. Click on the name of any group name to see the sub-groups available within it. Click on a service code to see its details and the providers who offer that service.
Individual and Family Support Services
Programs that participate in arranging permanent homes under new legal parentage for individuals whose birth parents are unable or unwilling to provide for their care. Included are programs that provide counseling and assistance for people who decide to relinquish their children for adoption or arrange for an independent adoption; which recruit, select, counsel and match suitable adoptive parents with children who have been relinquished; which assist in the adoption of stepchildren, adults or foreign-born children; which provide foster care for children who have been relinquished for adoption but not yet placed; and/or which assist people who are adopted to locate their birth parents and birth parents to locate the children they relinquished.
Programs that provide care and supervision in a protective setting for dependent adults living in the community during some portion of a 24-hour day. Services may include social and recreational activities, training that is essential for sustaining activities of daily living, hot meals, as appropriate and, if an adult day health care center, health and related services.
Programs that provide benefits screening services which help individuals determine whether they are eligible for benefits through any of a wide variety of public and private federal, state and local programs. In addition to identifying the programs that a person may be eligible to receive, the service generally also provides a detailed description of the programs, local contacts for additional information (typically the addresses and phone numbers of where to apply for the programs), and materials to help successfully apply for each program. Included are programs that provide this service online and those that do benefits screening via the telephone or in-person. Some benefits screening programs may focus on specific populations such as older adults and people with disabilities; or specific aspects of benefits eligibility such as the impact that working will have on their benefits as an aid to helping people make informed decisions regarding whether to work. Also included are programs that help people complete the benefits screening form.
Programs that provide training for family members and other informal caregivers which focuses on care-related activities such as medication management, personal care and making the home environment safe and barrier-free as well as on stress management and other techniques to help the caregiver take care of him or herself. The focus of the training is on building the skills and capacity of the caregiver to manage their caregiving role. Some programs include a caregiver assessment, development of an individualized plan that focuses on the caregiver, setting goals and establishing a routine for ongoing support for the caregiver.
Programs that develop plans for the evaluation, treatment and/or care of individuals who, because of age, illness, disability or other difficulties, need assistance in planning and arranging for services; which assess the individual's needs; coordinate the delivery of needed services; ensure that services are obtained in accordance with the case plan; and follow up and monitor progress to ensure that services are having a beneficial impact on the individual. Case management is a collaborative process characterized by communication, advocacy and resource management to promote high quality, cost-effective interventions and outcomes.
Programs that provide substitute parental care in a group setting for children during some portion of a 24-hour day. Services may include recreational and developmental activities and snacks and/or meals as appropriate.
Programs that provide friendship and shared activities and/or appropriate role models for individuals who suffer from lack of company, loneliness or social isolation; who need emotional support from a "buddy" to cope with a difficult life situation; who need practice conversing in English; or who lack the companionship and guidance of an adult or figure or peer role model.
Cultural Transition Facilitation
Programs that help arriving refugees, immigrants and repatriated persons settle and make an adjustment to the traditions, values and lifestyles of their adopted country.
Programs that ensure that elderly individuals, people who have medical problems or potential allergic reactions to specific drugs, and other isolated or vulnerable individuals who are at risk of health-related crises receive the medical attention they need during an emergency. Also included are programs that offer a means of identifying or locating individuals who may wander away from those responsible for their care and become lost.
Programs that accompany people who have limited mobility, cognitive impairments or other problems to specified local destinations and provide assistance which may include transportation or driving services, assisting the individual to enter and leave the vehicle and buildings, carrying packages, helping the person deal with other challenges and/or providing emotional support. Escort programs may assist older adults and people with disabilities, people who have AIDS or fear they have contracted the HIV virus, and others who need emotional and/or physical support; and may have limitations regarding the types of trips that qualify for this service.
Programs that provide a wide variety of social services that are designed to support healthy family development, improve the family's ability to resolve problems (such as poverty, unemployment, ill health, homelessness, substandard housing, educational difficulties, substance abuse, adolescent pregnancy, delinquency and physical and developmental problems) and prevent the need for unnecessary placement of children in foster care, group homes, inpatient substance abuse or mental health treatment programs, residential training schools or other alternative environments when family problems reach crisis proportions. Services may include home visiting services that focus on public health issues (especially prenatal), mental health and substance abuse counseling, home management instruction, success in a child care setting, parenting skills development, stress management, tutoring, pregnancy awareness and AIDS awareness; may be available to the community at large, to families at risk for dissolution or those currently in crisis; and may be offered by a single agency or a coalition of agencies that have agreed to provide services according to a coordinated case plan.
Family Support Recruitment/Referral
Programs that identify and enlist people who are willing to provide living arrangements in their homes for children who need an alternative family living environment; offer services that augment and support those that are available through the family unit; or link individuals who are in need of these services with appropriate providers.
Programs that offer special assistance, services or special events during any of the yearly holidays in order to make the celebration of the season more enjoyable.
Programs that offer the services of individuals who are willing to move into a person's home and maintain it on a temporary basis while the regular resident is on vacation or otherwise absent.
Programs that provide assistance in performing routine household, yard and personal care activities for older adults, people with disabilities, eligible low income people, families whose normal routines have been disrupted by an emergency or others who need or want these services. The objective of in-home assistance is to help the recipient sustain independent living in a clean, safe and healthy home environment.
Programs that enable individuals who have visual or hearing impairments, who speak, read or write a language other than English and/or who require documents that have been translated into plain language to access information or communicate their needs manually, verbally and/or in writing; or to have improved access to entertainment, educational or artistic events or facilities that feature important visual or audio content.
Parental Visitation Facilitation
Programs that facilitate parental visits with minor children in situations where the court has established conditions for the visit.
Programs that provide classes, workshops or other educational opportunities for parents or potential parents who want to acquire the knowledge and skills to be effective in their parenting role.
Programs that provide assistance for people who want to enhance their lives and achieve their potential as individuals through analysis of life goals, evaluation of lifestyles and relationships, elimination of unnecessary stress and modification of behavior and attitudes to facilitate achievement of personal objectives.
Programs that provide investigation and intervention services to ensure the safety and well-being of individuals who are vulnerable to abuse, neglect and/or exploitation.
Programs that provide a brief period of relief or rest for family members, guardians or other people who are regular caregivers for dependent adults or children by offering temporary or intermittent care in the home or in community settings/facilities.
Programs that are staffed by outreach workers who spend time with people who live on the street, build relationships with them, identify and address their immediate needs (e.g., crisis intervention, food, clean clothing, hygiene kits, blankets, someone to listen) and provide information about and linkage to longer-term forms of support such as shelter, counseling, drug and alcohol detoxification and rehabilitation, care/case management and, where applicable, family reunification services. Street outreach programs may be staffed by volunteers or peers who were formerly homeless; and may target special populations such as homeless youth at risk for sexual abuse or exploitation, veterans, or people with specific medical or mental health conditions, or be available to the larger homeless population.
Transgender Body Image Resources
Programs that facilitate the acquisition and safe use of devices and other apparatus that help transgender individuals present the physical characteristics of their identified or preferred gender. Included may be chest binders, breast forms, breast enhancers, shapewear, wigs or other hair pieces, gaffs, soft packers, hair growth formula and make-up.
Heart of Illinois 2-1-1 Partners
Connect With Us!
© 2021 AMT and HOIUW