Service Tree

The Service Tree lists all services in "branched" groups, starting with the very general and moving to the very specific. Click on the name of any group name to see the sub-groups available within it. Click on a service code to see its details and the providers who offer that service.

Crisis Intervention

After Hours Crisis Drop In Programs

Programs that provide access to crisis intervention and support services on a drop-in basis for people who are experiencing acute emotional distress during night and weekend hours when other resources are unavailable. Services may include a needs assessment; brief individual, group and family counseling; referrals; and a range of other secondary services depending on the situation. These programs may target homeless and at-risk youth; students; families experiencing an emergency; people who are in crisis due to health, mental health or drug/alcohol issues; or other groups with urgent concerns. Many work closely with police and emergency health services as well as other organizations that provide crisis response assistance; and serve as an after-hours alternative to hospitalization or treatment in a residential setting.

Crisis Intervention Hotlines/Helplines

Programs that provide immediate access to support and advice for people who are in distress with the objective of defusing the emotional impact of the crisis, ensuring the person's safety and helping the person to take the next steps toward resolving the problem. Hotlines/helplines are generally staffed by trained volunteers who are available via the telephone, email, live chat, texting and/or instant message (IM).

In Person Crisis Intervention

Programs that provide an opportunity for people who are emotionally distressed and/or for their significant others to meet face-to-face with someone who has been trained to assess and resolve the immediate crisis, if possible, and to link the person with appropriate resources for ongoing assistance.

Involuntary Psychiatric Intervention

Programs that provide a mechanism for mobile emergency response in situations where an individual's mental or emotional condition results in behavior which constitutes an imminent danger to him or herself or to another and the person is unwilling to seek voluntary treatment. The program conducts an immediate assessment of the psychological condition and functioning of the individual and can issue an order which authorizes involuntary hospitalization for a specified period of time for the purposes of observation and treatment. A request for intervention can be made by family members, community residents and/or community agencies.

Peer Respite Programs for Mental Health and/or Substance Use Disorder Crises

Voluntary, short-term programs, some of which may be available ovenight, that provide community-based support in homelike settings for individuals who are experiencing or at risk of a psychiatric or substance (drug/alcohol) related crisis. Peer respites provide an alternative to involuntary psychiatric hospitalization or inpatient substance use disorder treatment which may create trauma in addition to the mental health or substance use related challenge. Programs are staffed by people with psychiatric or substance use histories who have experienced trauma and have "lived experience" of the mental health or substance use disorder treatment systems, and may treat both both mental health and substance use disorder patients or specialize in services for one or the other. Peer respites do not provide clinical services but focus instead on creating a healing space where peer staff engage guests in trusting relationships within a process of mutual helping based on respect and shared responsibility.

Psychiatric Emergency Room Care

Hospital-based facilities that provide 24-hour access to emergency mental health care for patients in acute emotional distress. Programs include the management and treatment of psychiatric emergencies, and depending on the size of the facility and scope of services, they may offer a mobile crisis unit, short-stay rooms, or counseling.

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