Illinois Commerce Commission-Consumer Services Division

Address

527 East Capitol Ave
Illinois Commerce Commission
Springfield, IL 62701

(800) 524-0795

www.icc.illinois.gov/complaints

Description:

For Payment Plan Negotiations and/or Complaints

The ICC's Consumer Services Division provides assistance to consumers in the resolution of informal complaints with regulated utilities and other entities.

Hours:

Main Office Hours: Monday through Friday, 8:30 a.m. to 5:00 p.m.

Intake Process:

Please call.

Program Fees:

None

Languages:

English and Spanish

Eligibility:

Anyone who would like to file a complaint.

Is Shelter?

No

Date of Official Change:

July 19, 2023

Volunteer Opportunities:

Please call.

Address Listings

Mailing (Primary)

527 East Capitol Ave
Illinois Commerce Commission
Springfield, IL 62701

Phone Numbers

Main Line (Press 1-Select appropriate utility-Press 3 to Initiate New Complaint)

(800) 524-0795

Legal Status:

State

Description

Illinois Commerce Commission-Consumer Services Division offers utility bill payment plan negotiation assistance.

Hours

Main Office Hours: Monday through Friday, 8:30 a.m. to 5:00 p.m.

Required Documents

Please call.

Eligibility

Anyone in need of utility bill payment plan negotiation assistance.

Fees

None

Intake Procedure

Please call.

Languages

English and Spanish

Service Area

Serves Illinois residents.

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Illinois
    • Adams County
      • Alexander County
        • Bond County
          • Boone County
            • Brown County
              • Bureau County
                • Calhoun County
                  • Carroll County
                    • Cass County
                      • Champaign County
                        • Christian County
                          • Clark County
                            • Clay County
                              • Clinton County
                                • Coles County
                                  • Cook County
                                    • Crawford County
                                      • Cumberland County
                                        • Dekalb County
                                          • Dewitt County
                                            • Douglas County
                                              • Dupage County
                                                • Edgar County
                                                  • Edwards County
                                                    • Effingham County
                                                      • Fayette County
                                                        • Ford County
                                                          • Franklin County
                                                            • Fulton County
                                                              • Gallatin County
                                                                • Greene County
                                                                  • Grundy County
                                                                    • Hamilton County
                                                                      • Hancock County
                                                                        • Hardin County
                                                                          • Henderson County
                                                                            • Henry County
                                                                              • Iroquois County
                                                                                • Jackson County
                                                                                  • Jasper County
                                                                                    • Jefferson County
                                                                                      • Jersey County
                                                                                        • Jo Daviess County
                                                                                          • Johnson County
                                                                                            • Kane County
                                                                                              • Kankakee County
                                                                                                • Aroma Park
                                                                                                • Bonfield
                                                                                                • Bourbonnais
                                                                                                • Bradley
                                                                                                • Buckingham
                                                                                                • Essex
                                                                                                • Grant Park
                                                                                                • Herscher
                                                                                                • Hopkins Park
                                                                                                • Kankakee
                                                                                                • Manteno
                                                                                                • Momence
                                                                                                • Reddick
                                                                                                • Saint Anne
                                                                                                • Union Hill
                                                                                              • Kendall County
                                                                                                • Knox County
                                                                                                  • Lake County
                                                                                                    • La Salle County
                                                                                                      • Lawrence County
                                                                                                        • Lee County
                                                                                                          • Livingston County
                                                                                                            • Logan County
                                                                                                              • Macon County
                                                                                                                • Macoupin County
                                                                                                                  • Madison County
                                                                                                                    • Marion County
                                                                                                                      • Marshall County
                                                                                                                        • Mason County
                                                                                                                          • Massac County
                                                                                                                            • Mcdonough County
                                                                                                                              • Mchenry County
                                                                                                                                • Mclean County
                                                                                                                                  • Menard County
                                                                                                                                    • Mercer County
                                                                                                                                      • Monroe County
                                                                                                                                        • Montgomery County
                                                                                                                                          • Morgan County
                                                                                                                                            • Moultrie County
                                                                                                                                              • Ogle County
                                                                                                                                                • Peoria County
                                                                                                                                                  • Perry County
                                                                                                                                                    • Piatt County
                                                                                                                                                      • Pike County
                                                                                                                                                        • Pope County
                                                                                                                                                          • Pulaski County
                                                                                                                                                            • Putnam County
                                                                                                                                                              • Randolph County
                                                                                                                                                                • Richland County
                                                                                                                                                                  • Rock Island County
                                                                                                                                                                    • Saint Clair County
                                                                                                                                                                      • Saline County
                                                                                                                                                                        • Sangamon County
                                                                                                                                                                          • Schuyler County
                                                                                                                                                                            • Scott County
                                                                                                                                                                              • Shelby County
                                                                                                                                                                                • Stark County
                                                                                                                                                                                  • Stephenson County
                                                                                                                                                                                    • Tazewell County
                                                                                                                                                                                      • Armington
                                                                                                                                                                                      • Creve Coeur
                                                                                                                                                                                      • Deer Creek
                                                                                                                                                                                      • Delavan
                                                                                                                                                                                      • East Peoria
                                                                                                                                                                                      • Green Valley
                                                                                                                                                                                      • Groveland
                                                                                                                                                                                      • Hopedale
                                                                                                                                                                                      • Mackinaw
                                                                                                                                                                                      • Minier
                                                                                                                                                                                      • Morton
                                                                                                                                                                                      • Pekin
                                                                                                                                                                                      • South Pekin
                                                                                                                                                                                      • Tremont
                                                                                                                                                                                      • Washington
                                                                                                                                                                                    • Union County
                                                                                                                                                                                      • Vermilion County
                                                                                                                                                                                        • Wabash County
                                                                                                                                                                                          • Warren County
                                                                                                                                                                                            • Washington County
                                                                                                                                                                                              • Wayne County
                                                                                                                                                                                                • White County
                                                                                                                                                                                                  • Whiteside County
                                                                                                                                                                                                    • Will County
                                                                                                                                                                                                      • Beecher
                                                                                                                                                                                                      • Bolingbrook
                                                                                                                                                                                                      • Braidwood
                                                                                                                                                                                                      • Channahon
                                                                                                                                                                                                      • Crest Hill
                                                                                                                                                                                                      • Crete
                                                                                                                                                                                                      • Elwood
                                                                                                                                                                                                      • Frankfort
                                                                                                                                                                                                      • Homer Glen
                                                                                                                                                                                                      • Joliet
                                                                                                                                                                                                      • Lockport
                                                                                                                                                                                                      • Manhattan
                                                                                                                                                                                                      • Mokena
                                                                                                                                                                                                      • Monee
                                                                                                                                                                                                      • Naperville
                                                                                                                                                                                                      • New Lenox
                                                                                                                                                                                                      • Peotone
                                                                                                                                                                                                      • Plainfield
                                                                                                                                                                                                      • Romeoville
                                                                                                                                                                                                      • Shorewood
                                                                                                                                                                                                      • Wilmington
                                                                                                                                                                                                    • Williamson County
                                                                                                                                                                                                      • Winnebago County
                                                                                                                                                                                                        • Woodford County
                                                                                                                                                                                                        Edit Service DetailsClick here to see this service (BV-8900.9120) and related services within the Service Tree.

                                                                                                                                                                                                        Description

                                                                                                                                                                                                        Illinois Commerce Commission- Consumer Services Division receives utility service complaints.

                                                                                                                                                                                                        Hours

                                                                                                                                                                                                        Main Office Hours: Monday through Friday, 8:30 a.m. to 5:00 p.m.

                                                                                                                                                                                                        Required Documents

                                                                                                                                                                                                        Please call.

                                                                                                                                                                                                        Eligibility

                                                                                                                                                                                                        Anyone in need of filing a utility service complaint.

                                                                                                                                                                                                        Fees

                                                                                                                                                                                                        none

                                                                                                                                                                                                        Intake Procedure

                                                                                                                                                                                                        Please call.

                                                                                                                                                                                                        Languages

                                                                                                                                                                                                        English and Spanish

                                                                                                                                                                                                        Service Area

                                                                                                                                                                                                        Serves Illinois residents.

                                                                                                                                                                                                        Geography Served

                                                                                                                                                                                                          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                                                                                                                                        • Illinois
                                                                                                                                                                                                          • Adams County
                                                                                                                                                                                                            • Alexander County
                                                                                                                                                                                                              • Bond County
                                                                                                                                                                                                                • Boone County
                                                                                                                                                                                                                  • Brown County
                                                                                                                                                                                                                    • Bureau County
                                                                                                                                                                                                                      • Calhoun County
                                                                                                                                                                                                                        • Carroll County
                                                                                                                                                                                                                          • Cass County
                                                                                                                                                                                                                            • Champaign County
                                                                                                                                                                                                                              • Christian County
                                                                                                                                                                                                                                • Clark County
                                                                                                                                                                                                                                  • Clay County
                                                                                                                                                                                                                                    • Clinton County
                                                                                                                                                                                                                                      • Coles County
                                                                                                                                                                                                                                        • Cook County
                                                                                                                                                                                                                                          • Crawford County
                                                                                                                                                                                                                                            • Cumberland County
                                                                                                                                                                                                                                              • Dekalb County
                                                                                                                                                                                                                                                • Dewitt County
                                                                                                                                                                                                                                                  • Douglas County
                                                                                                                                                                                                                                                    • Dupage County
                                                                                                                                                                                                                                                      • Edgar County
                                                                                                                                                                                                                                                        • Edwards County
                                                                                                                                                                                                                                                          • Effingham County
                                                                                                                                                                                                                                                            • Fayette County
                                                                                                                                                                                                                                                              • Ford County
                                                                                                                                                                                                                                                                • Franklin County
                                                                                                                                                                                                                                                                  • Fulton County
                                                                                                                                                                                                                                                                    • Gallatin County
                                                                                                                                                                                                                                                                      • Greene County
                                                                                                                                                                                                                                                                        • Grundy County
                                                                                                                                                                                                                                                                          • Hamilton County
                                                                                                                                                                                                                                                                            • Hancock County
                                                                                                                                                                                                                                                                              • Hardin County
                                                                                                                                                                                                                                                                                • Henderson County
                                                                                                                                                                                                                                                                                  • Henry County
                                                                                                                                                                                                                                                                                    • Iroquois County
                                                                                                                                                                                                                                                                                      • Jackson County
                                                                                                                                                                                                                                                                                        • Jasper County
                                                                                                                                                                                                                                                                                          • Jefferson County
                                                                                                                                                                                                                                                                                            • Jersey County
                                                                                                                                                                                                                                                                                              • Jo Daviess County
                                                                                                                                                                                                                                                                                                • Johnson County
                                                                                                                                                                                                                                                                                                  • Kane County
                                                                                                                                                                                                                                                                                                    • Kankakee County
                                                                                                                                                                                                                                                                                                      • Aroma Park
                                                                                                                                                                                                                                                                                                      • Bonfield
                                                                                                                                                                                                                                                                                                      • Bourbonnais
                                                                                                                                                                                                                                                                                                      • Bradley
                                                                                                                                                                                                                                                                                                      • Buckingham
                                                                                                                                                                                                                                                                                                      • Essex
                                                                                                                                                                                                                                                                                                      • Grant Park
                                                                                                                                                                                                                                                                                                      • Herscher
                                                                                                                                                                                                                                                                                                      • Hopkins Park
                                                                                                                                                                                                                                                                                                      • Kankakee
                                                                                                                                                                                                                                                                                                      • Manteno
                                                                                                                                                                                                                                                                                                      • Momence
                                                                                                                                                                                                                                                                                                      • Reddick
                                                                                                                                                                                                                                                                                                      • Saint Anne
                                                                                                                                                                                                                                                                                                      • Union Hill
                                                                                                                                                                                                                                                                                                    • Kendall County
                                                                                                                                                                                                                                                                                                      • Knox County
                                                                                                                                                                                                                                                                                                        • Lake County
                                                                                                                                                                                                                                                                                                          • La Salle County
                                                                                                                                                                                                                                                                                                            • Lawrence County
                                                                                                                                                                                                                                                                                                              • Lee County
                                                                                                                                                                                                                                                                                                                • Livingston County
                                                                                                                                                                                                                                                                                                                  • Logan County
                                                                                                                                                                                                                                                                                                                    • Macon County
                                                                                                                                                                                                                                                                                                                      • Macoupin County
                                                                                                                                                                                                                                                                                                                        • Madison County
                                                                                                                                                                                                                                                                                                                          • Marion County
                                                                                                                                                                                                                                                                                                                            • Marshall County
                                                                                                                                                                                                                                                                                                                              • Mason County
                                                                                                                                                                                                                                                                                                                                • Massac County
                                                                                                                                                                                                                                                                                                                                  • Mcdonough County
                                                                                                                                                                                                                                                                                                                                    • Mchenry County
                                                                                                                                                                                                                                                                                                                                      • Mclean County
                                                                                                                                                                                                                                                                                                                                        • Menard County
                                                                                                                                                                                                                                                                                                                                          • Mercer County
                                                                                                                                                                                                                                                                                                                                            • Monroe County
                                                                                                                                                                                                                                                                                                                                              • Montgomery County
                                                                                                                                                                                                                                                                                                                                                • Morgan County
                                                                                                                                                                                                                                                                                                                                                  • Moultrie County
                                                                                                                                                                                                                                                                                                                                                    • Ogle County
                                                                                                                                                                                                                                                                                                                                                      • Peoria County
                                                                                                                                                                                                                                                                                                                                                        • Perry County
                                                                                                                                                                                                                                                                                                                                                          • Piatt County
                                                                                                                                                                                                                                                                                                                                                            • Pike County
                                                                                                                                                                                                                                                                                                                                                              • Pope County
                                                                                                                                                                                                                                                                                                                                                                • Pulaski County
                                                                                                                                                                                                                                                                                                                                                                  • Putnam County
                                                                                                                                                                                                                                                                                                                                                                    • Randolph County
                                                                                                                                                                                                                                                                                                                                                                      • Richland County
                                                                                                                                                                                                                                                                                                                                                                        • Rock Island County
                                                                                                                                                                                                                                                                                                                                                                          • Saint Clair County
                                                                                                                                                                                                                                                                                                                                                                            • Saline County
                                                                                                                                                                                                                                                                                                                                                                              • Sangamon County
                                                                                                                                                                                                                                                                                                                                                                                • Schuyler County
                                                                                                                                                                                                                                                                                                                                                                                  • Scott County
                                                                                                                                                                                                                                                                                                                                                                                    • Shelby County
                                                                                                                                                                                                                                                                                                                                                                                      • Stark County
                                                                                                                                                                                                                                                                                                                                                                                        • Stephenson County
                                                                                                                                                                                                                                                                                                                                                                                          • Tazewell County
                                                                                                                                                                                                                                                                                                                                                                                            • Armington
                                                                                                                                                                                                                                                                                                                                                                                            • Creve Coeur
                                                                                                                                                                                                                                                                                                                                                                                            • Deer Creek
                                                                                                                                                                                                                                                                                                                                                                                            • Delavan
                                                                                                                                                                                                                                                                                                                                                                                            • East Peoria
                                                                                                                                                                                                                                                                                                                                                                                            • Green Valley
                                                                                                                                                                                                                                                                                                                                                                                            • Groveland
                                                                                                                                                                                                                                                                                                                                                                                            • Hopedale
                                                                                                                                                                                                                                                                                                                                                                                            • Mackinaw
                                                                                                                                                                                                                                                                                                                                                                                            • Minier
                                                                                                                                                                                                                                                                                                                                                                                            • Morton
                                                                                                                                                                                                                                                                                                                                                                                            • Pekin
                                                                                                                                                                                                                                                                                                                                                                                            • South Pekin
                                                                                                                                                                                                                                                                                                                                                                                            • Tremont
                                                                                                                                                                                                                                                                                                                                                                                            • Washington
                                                                                                                                                                                                                                                                                                                                                                                          • Union County
                                                                                                                                                                                                                                                                                                                                                                                            • Vermilion County
                                                                                                                                                                                                                                                                                                                                                                                              • Wabash County
                                                                                                                                                                                                                                                                                                                                                                                                • Warren County
                                                                                                                                                                                                                                                                                                                                                                                                  • Washington County
                                                                                                                                                                                                                                                                                                                                                                                                    • Wayne County
                                                                                                                                                                                                                                                                                                                                                                                                      • White County
                                                                                                                                                                                                                                                                                                                                                                                                        • Whiteside County
                                                                                                                                                                                                                                                                                                                                                                                                          • Will County
                                                                                                                                                                                                                                                                                                                                                                                                            • Beecher
                                                                                                                                                                                                                                                                                                                                                                                                            • Bolingbrook
                                                                                                                                                                                                                                                                                                                                                                                                            • Braidwood
                                                                                                                                                                                                                                                                                                                                                                                                            • Channahon
                                                                                                                                                                                                                                                                                                                                                                                                            • Crest Hill
                                                                                                                                                                                                                                                                                                                                                                                                            • Crete
                                                                                                                                                                                                                                                                                                                                                                                                            • Elwood
                                                                                                                                                                                                                                                                                                                                                                                                            • Frankfort
                                                                                                                                                                                                                                                                                                                                                                                                            • Homer Glen
                                                                                                                                                                                                                                                                                                                                                                                                            • Joliet
                                                                                                                                                                                                                                                                                                                                                                                                            • Lockport
                                                                                                                                                                                                                                                                                                                                                                                                            • Manhattan
                                                                                                                                                                                                                                                                                                                                                                                                            • Mokena
                                                                                                                                                                                                                                                                                                                                                                                                            • Monee
                                                                                                                                                                                                                                                                                                                                                                                                            • Naperville
                                                                                                                                                                                                                                                                                                                                                                                                            • New Lenox
                                                                                                                                                                                                                                                                                                                                                                                                            • Peotone
                                                                                                                                                                                                                                                                                                                                                                                                            • Plainfield
                                                                                                                                                                                                                                                                                                                                                                                                            • Romeoville
                                                                                                                                                                                                                                                                                                                                                                                                            • Shorewood
                                                                                                                                                                                                                                                                                                                                                                                                            • Wilmington
                                                                                                                                                                                                                                                                                                                                                                                                          • Williamson County
                                                                                                                                                                                                                                                                                                                                                                                                            • Winnebago County
                                                                                                                                                                                                                                                                                                                                                                                                              • Woodford County
                                                                                                                                                                                                                                                                                                                                                                                                              Edit Service DetailsClick here to see this service (DD-1500.9650) and related services within the Service Tree.

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