Ameren Illinois-Deposit and Late Payment Waiver Program
(800) 755-5000
www.ameren.com/illinois/residential/energy-assistance/verify-income-2
AKA:
Income-Eligible Status
Description:
Ameren Illinois residential customers who meet the requirements of an income-eligible customer will have deposits for new service and late payment charges waived.
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For existing deposits:
If you meet the eligibility requirements and have an existing deposit, your deposit will be canceled and then either applied to the balance or refunded. The deposit will first be applied to any outstanding balance on your account. If there are any remaining funds, they will automatically be returned to you by check. If your account is current, the deposit will automatically be returned to you by check.
Hours:
Phone: Monday through Friday, 7 a.m. to 7 p.m.
Intake Process:
Please visit website for application or call.
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Each year you will be required to recertify your household income to remain eligible.
-Eligibility established before September 1 is effective through December 31 of that same year.
-Eligibility established after September 1 is effective through December 31 of the following year.
Ameren Illinois will include a message on your bill prior to your designation expiring. If you do not re-certify, your income-eligible designation will terminate, and you will lose these additional provisions.
Program Fees:
None
Eligibility:
Residential Customers Who Automatically Qualify
Ameren Illinois residential customers receiving LIHEAP (Low Income Home Energy Assistance Program) or PIPP (Percent of Income Payment Plan) benefits under the Energy Assistance Act have been automatically approved for waiver of deposit and late payment charges and do not need to submit a request.
Qualification Criteria
For all other residential customers to qualify, your household income must be 80% or less of Area Median Income (AMI) for your county of residence, or you must be eligible for or currently enrolled in a federal Lifeline program. For more details, please view the application PDF on website or call.
Is Shelter?
No
Related Resource
Date of Official Change:
June 14, 2023
Geographies Served
Serves All Areas
Phone Numbers
Residential Line
(800) 755-5000
Legal Status:
Profit
Services
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Serves all areas
Geography Served
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Serves all areas
Geography Served
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Serves all areas
Geography Served
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Serves all areas
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