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Illinois Commerce Commission-Consumer Services Division

For Payment Plan Negotiations and/or Complaints The ICC's Consumer Services Division provides assistance to consumers in the resolution of informal complaints with regulated utilities and other entities.

Services: Utility Bill Payment Plan Negotiation Assistance, Utility Service Complaints

527 East Capitol Ave

Illinois Commerce Commission

Springfield, IL 62701

(800) 524-0795

Illinois Department of Children and Family Services (DCFS)

To report abuse or neglect, please call the Hotline at 1-800-252-2873.

Services: Child Care Complaints, Child Care Provider Licensing, Children's Residential Facility Complaints

5415 N. University St.

Peoria, IL 61614

(309) 693-5400

Illinois Department of Children and Family Services-The Advocacy Office for Children and Families

The Advocacy Office for Children and Families responds to complaints, concerns, inquiries and suggestions about the Department of Children and Family Services (DCFS).

Services: Government Complaints/Government Ombudsman Offices, State Government Complaints/Ombudsman Offices

406 E Monroe

Springfield, IL 62701

(800) 232-3798

Illinois Department of Labor

The mission of the Illinois Department of Labor (IDOL) is to promote and protect the rights, wages, welfare, working conditions, safety and health of Illinois workers through enforcement of state labor laws, to safeguard the public through regulation of amusement rides and to ensure compliance with all other labor standards.

Services: Labor and Employment Law, Labor and Industrial Relations Research, Labor Arbitration/Mediation, Labor/Management Consultation, Labor Organizations, Labor Relations, Labor Standards and Practices, Labor Statistics

900 South Spring Street

Springfield, IL 62704

(217) 782-6206

Illinois Department of Public Health-Nursing Home Abuse and Neglect Hotline

The Illinois Department of Public Health accepts and attempts to resolve nursing home complaints, including those of abuse and neglect.

Services: Nursing Facility Complaints

525-535 West Jefferson Street

Illinois Department of Public Health Springfield Headquarters

Springfield, IL 62761

(800) 252-4343

Illinois Department of Revenue-Taxpayer Assistance

Telephone assistance: Our staff will answer your questions weekdays between 8:00 a.

Services: Taxpayer Information Lines

(800) 732-8866

Illinois Department on Aging-Benefit Access

The Benefit Access Application program includes the Seniors Free Transit Ride Pass, the Persons with Disabilities Free Transit Ride Pass, and the License Plate Discount.

Services: Free Transit Passes, Local Transit Passes, Reduced Cost Motor Vehicle Registration

One Natural Resources Way, Suite 100

Springfield, IL 62702

(800) 252-8966

Illinois Foreclosure Prevention Network

Under the Foreclosure Prevention Program, a part of the Save Our Neighborhood Act, IHDA provides grants to HUD approved housing counseling agencies and community based organizations for capacity building, operational expenses, pre and post purchase counseling, foreclosure counseling and education, and staff/counselor training.

Services: Foreclosure Prevention Loan Modification/Refinancing Programs, Mortgage Delinquency and Default Counseling

111 E. WACKER DRIVE, SUITE 1000

Chicago, IL 60601

(312) 836-5200

Illinois Guardianship & Advocacy

Illinois Guardianship and Advocacy is responsible for three services: 1.

Services: Adult Guardianship Assistance, Advocacy, Disability Rights Groups, Mental Health Facility Complaints, Patient Rights Assistance

401 Main Street

Suite 620

Peoria, IL 61602

(866) 274-8023

Illinois Professional Fire Fighters Association

We have had our own Legislative Representative in Springfield since 1982.

Services: Pension Benefits Assistance, Pension Benefits Regulation

188 W Industrial Drive, Suite 134

Elmhurst, IL 60126

(630) 833-2405

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